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Terms and Conditions

Thank you for visiting this website. This website is owned and operated by Zen Consortium.

In using this website, you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Customer”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our company Zen Consortium. “Party”, “Parties”, or “Us”, refers to both the Customer and ourselves, or either the Customer or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Customer’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Malaysian Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need-to-know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. For more detailed information on how we collect and process your personal data, please refer to our Privacy Policy.

Confidentiality

We are registered under the Personal Data Protection Act 2010 and as such, any information concerning the Customer and their respective Customer Records may be passed to third parties. However, Customer records are regarded as confidential and therefore will not be divulged to any third party, other than brand principals if legally required to do so to the appropriate authorities. Customers have the right to request sight of, and copies of any and all Customer Records we keep, on the proviso that we are given reasonable notice of such a request. Customer are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Customer’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer

Exclusions and Limitations:

• Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and   
• Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. 

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected. 

Pricing

Prices are quoted in Malaysian Ringgit. Zen Consortium reserves the right to make price changes prior to an order placed by you. All items follow Zen Consortium pricing unless otherwise stated in promotion or Gifts with Purchase. Zen Consortium reserves the right to cancel or not move to process your order if the product(s) ordered is discontinued or out of stock; order does not meet the order criteria set above on pricing; order was made during web maintenance and caused by a system glitch. 

Termination Of Agreements And Refunds Policy

Both the Customer and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded. 

Availability

Unless otherwise stated, the services featured on this website are only available within a select country. All advertising is intended solely for the select countries. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service, you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused. 

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. The types of cookies used on our website is explained in detail in our Privacy Policy. 

Links To This Website

You may not create a link to any page of this website without our prior written consent. Use of any automated screen capture or screen scraping technologies to obtain information from this site without the prior written approval of Zen Consortium is an infringement of the Company’s intellectual property rights. If you do create a link or create any other form of reference to a page of this website, you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website. 

This Company’s logo is a registered trademark of this Company in Malaysia and other countries. The brand names and specific services of this Company featured on this web site are trademarked. 

Communication

We have several different e-mail addresses for different queries. These & other contact information can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers. 

General

By accessing this website and using our services/buying our products you consent to these terms and conditions. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company. 

Notification Of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis. 

These terms and conditions form part of the Agreement between the Customer and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Accuracy Of Information

We attempt to ensure that information on this Website is complete, accurate and current. Despite our efforts, the information on this Website may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Website. For example, products included on this Web Site may be unavailable, may have different attributes than those listed, or may carry a different price than that stated on this Website. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

At Valiram, we value your privacy and strive to protect your personal data in compliance with the governing laws of the countries we operate in.

Our Privacy Policy has been drafted out to help you understand how Valiram collects, records, manages, uses, stores, transfers and discloses your personal data. As an organization, we strive to maintain the highest standards of data security and privacy, always adhering to the laws of each country we operate in.

We may update this Privacy Policy from time to time to reflect changes to our privacy practices or for other legal, operational or regulatory reasons. If we amend this Privacy Policy, we will revise the “last updated” date located at the top of this Privacy Policy.

Please read the following to understand our practices regarding your personal data and how we will treat it.

• Section 1: About valiram
• Section 2: Sources of data
• Section 3: How do we use your data
• Section 4: Disclosure and transfer of personal data
• Section 5: Security of your data
• Section 6: Access, correction and withdrawal of consent

SECTION 1: About Valiram

This Privacy Policy applies to the collection, processing and storage of your personal information by the Valiram Trading Sdn Bhd (“Valiram”) and other organisations related to Valiram (including its subsidiaries). “Valiram”, “we”, “us” or “our”, within this Privacy Policy refers to the relevant entity within the Valiram that processes your personal information.

SECTION 2: Sources of Data

We (or our service providers) collect your information: (a) through our stores or otherwise offline, (b) on or through www.valiram.com, any of our other websites or applications, (c) when you create an account with us, or otherwise sign up for a service loyalty programme or feature, (d) when you communicate with us via third-party social media sites, (e) when you make purchases from us, (f) when you participate in a contest or other promotion or (g) when you otherwise communicate with us or provide information to us.

Information collected includes but is not limited to your name, contact details, demographic information, date of birth, addresses for billing and other payment information, IP address, details on items purchased, personal preferences, location information (if your device and app settings allow us to collect it), and other information you choose to provide to us.

By accessing or using our services, you signify your consent to the above collection and processing of your personal information.

SECTION 3: How do we use your data

We (and our service providers, on our behalf) may use the information we collect from and about you for a variety of purposes, including the following:

• To fulfil your requests for products and services and to keep you updated about your orders
• Keeping you informed (either via post, telephone, email or SMS service) about our new stores, products, services, upcoming events, or promotions;
• To facilitate your participation in any contests or events
• Where appropriate for market research
• Affiliate marketing initiatives with partners or third-party service provides related to Valiram
• Analytics, search engine, marketing campaign & CRM (Customer Relationship Management) service providers purely based on Valiram initiatives for marketing & communication purposes.

SECTION 4: Disclosure and Transfer of Personal Data

In order to provide the above services to you, we may share your personal information with our subsidiaries and affiliated companies worldwide, and selected third parties including our business partners, franchisors, brand principals and third-party service providers.

The Valiram headquarters is in Malaysia, however the personal data we collect from you may be transferred to, processed and stored in different countries depending on the circumstances, including any countries where Valiram operates (Malaysia, Singapore, Thailand, Indonesia, Vietnam, Australia, New Zealand, Russia, Macau, Philippines). Please note your personal data may be transferred to, processed and stored in countries which may or may not provide the same level of protection as the country in which you initially provided the information. In such cases we ensure that adequate protection for your personal data is provided as required by applicable law.

We may disclose your personal information to law enforcement agencies and government bodies if we are required to do so by law; or when we believe in good faith that such disclosure is necessary to comply with legal process.

By providing personal information to us, you consent to your personal data being transferred to, processed and stored in these countries in accordance with local laws.

SECTION 5: Security Of Your Data

We have put in place reasonable measures to safeguard your personal information against loss, theft and unauthorised access, use or modification.

Such measures include limiting access to personal information to only Valiram employees and authorized third party service providers who need to know such information for the purposes described in this Privacy Policy, as well as other technical and physical safeguards.

All direct payment gateways we use adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standards) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

The Valiram website may contain links to other third-party websites and microsites, whose privacy practices may differ from Valiram. Such websites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can know where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the website you are visiting. That policy may differ from ours. If you cannot find the privacy policy of any of these websites via a link from the website’s homepage, you should contact the website directly for more information.

SECTION 6: Access, Correction and Withdrawal of Consent

If you have any queries, comments, complaints or updates about our Privacy Policy or our collection and processing of your personal data, please contact us at:

Data Protection Officer
Zen Consortium Malaysia SDN BHD (1358750-W)
Level 19, Wisma UOA 2,
21 Jalan Pinang, 50450,
Kuala Lumpur, WP Kuala Lumpur
Email: cs@moltonbrown.my