Payment
How can I pay?
We try to make payment as easy as possible for you. You can complete your order securely using the following payment methods:
FPX: via Maybank, CIMB, Hong Leong, HSBC, RHB and other registered banks and financial institutions.
Credit card: Visa, Mastercard
E-wallets: GrabPay, Touch 'n Go, Boost, MAE, MCash
All prices are shown in, and processed in Ringgit Malaysia.
Payment for the order was unsuccessful
If your order payment was unsuccessful, try emptying your shopping cart and then deleting your cookies (instructions for this vary per browser and you can find them easily using a search engine such as Google). Usually, you can complete your order once your cookies have been removed.
Please ensure that there is sufficient balance available in your mode of payment. It is also important to ensure the transaction is done outside of any maintenance period conducted by the bank.
Has my order been placed successfully?
After placing your order, you will usually see that the purchase amount has immediately been debited from your account. The payment reference often contains your order number. If something is unclear, check which situation applies to you:
- Order not paid; purchase amount has not been debited.
In this case, payment processing has failed. You can place a new order with confidence. - Order paid but have not received order confirmation.
Your order confirmation will generally arrive within an hour of placing the order. We advise you to check if this email is in your spam folder. Naturally, we will be happy to assist you if you have not received this.
- Order confirmation received, but no track & trace.
You will receive all information about your delivery as soon as your order is on its way. You can also reach out to us at cs@moltonbrown.my for further inquiries should you have not received your package within the stipulated delivery time.
Where can I find my invoice?
We send your invoice digitally and it can be downloaded from your account. After placing your order, you will receive a confirmation with an overview of your order. We will send the digital invoice when the parcel is on its way. There is no packing slip or invoice in your package. This is so you can confidently place an online order to surprise someone with our luxurious products.
Why is my credit card information not being accepted?
If you get an error message about a credit card failure after attempting to submit an order, you may want to check the following:
- Ensure that there are no typos or misspellings in your name and other required details.
- Try re-entering your CVC or security code and ensure that it is correct.
NOTE:With each submission, you may place another hold on your funds for the total amount of the order. If this happens, those authorizations will drop off your account within 1-8 business days, but up to 30 depending on your issuing bank. Please contact your bank for further questions.
My order
There is something wrong with my order, what should I do now?
Unpacking your Molton Brown order is almost as exciting as opening a gift. That’s why we do everything we can to deliver your products properly. Has unpacking your order been an unpleasant experience due to one of your products being missing or damaged? Please inform us on how we may assist you, so that you can enjoy your latest purchases as quickly as possible.
Tip:if you’ve ordered multiple or large products and your order is incomplete, always check if we are delivering your order in multiple parts if we are delivering your order in multiple parts.
Why didn't I receive my Order Confirmation email?
First things first - make sure to check your spam folder! Your order confirmation will generally arrive within an hour completion of your order.
If you didn't receive your Order or Shipment Confirmation email, please contact us via our customer service at cs@moltonbrown.com.my and we can confirm the email address associated with your account.
We often find that incorrectly typed email addresses are often the cause of missing emails.
Changing or cancelling your order
When you submit an order through our checkout page, the processing begins, and it can’t be changed or cancelled.
How can I check the status of my order?
It is easy to stay up to date on the status of your order:
All you need to do is log into My Account and review your order history.
Note:It may take up to 48 hours after an order has shipped for tracking information to appear. You will receive a Shipment Confirmation Email once your items have been shipped.
Pricing
Prices are quoted in Malaysian Ringgit. Molton Brown reserves the right to make price changes prior to an order placed by you. All items follow Molton Brown pricing unless otherwise stated in promotion or Gifts With Purchase. Molton Brown reserves the right to cancel or not move to process your order if the product(s) ordered is discontinued or out of stock; order does not meet the order criteria set above on pricing; order was made during web maintenance and caused by a system glitch.
Cancelled item(s) / order
Sometimes orders or items from an order are cancelled by our system. The reasons vary from errors in billing information to items that have sold out. If, for any reason, your order or items are cancelled, we will email you with a detailed explanation. You will not be billed for any cancelled items.
PLEASE NOTE:When you submit an order through our checkout page, it begins to process and can’t be changed or cancelled.
My payment has suddenly been refunded, what will happen to my order now?
There can be various reasons why we have to cancel your order and refund the purchase amount. You can safely assume that your order is no longer coming, please place another order. In this way you can still enjoy your favourites as quickly as possible.
Something has changed with my order
We may have to amend your order before we dispatch it, for example when items are out of stock or can't be delivered to your address due to shipment restrictions with our carrier. Naturally, we will inform you which products are on their way to you, and we will refund the purchase amount of the cancelled products.
How do I update my mailing address?
When you submit an order through our checkout page, it begins to process, and your address can’t be changed. Before submitting the order, please ensure all information are correct. We apologize for any inconvenience caused.
What if I received the wrong item from my online order?
If your order arrives with a wrong item, please contact us at cs@moltonbrown.my. We will be happy to take a look at your order and discuss options!
Why didn’t I receive an invoice with my order?
We are working to provide a paperless experience. Don’t worry! You can find all your order information under the Orders section in your online account. You will also be able to download your invoice from your account.
Can I get my order gift wrapped?
Unfortunately, we are not able to do personal gift wrapping at the moment. However, our gift sets do come pre-wrapped for your convenience should you wish to gift it.
Shipping and Delivery
Shipping Delays?
We are doing our best to address this and aim to send out your orders as soon as possible.
Please be assured that your order remains our priority; they are being processed and you will receive an update soon.
You will be provided with the carrier's name and tracking number via email once your order ships. Orders shipped within Malaysia will arrive via carrier of our choice.
Note:In most cases, your order is finalised immediately and cannot be changed or cancelled.
Order Tracking?
It is easy to stay up to date on the status of your order:
All you need to do is log into your account to view your order status. Log into My Account and review your order history.
All other order tracking information will be based on the carriers site.
Why am I not seeing any tracking information for my order?
You can find all your tracking information on the carriers site. Tracking information may not be available for the first 24 to 48 hours after you receive your Shipment Confirmation email.
When will my order get processed?
Orders placed after 12.00PM MYT Monday - Friday may not be processed until the following business day. Weekend orders will be processed the next business day. .
What Delivery Options do you offer?
CITY LINK
West Malaysia - MYR 10.00 (3-5 business days*)
Overnight - N/A
Orders with a merchandise subtotal (after savings) of MYR250.00 or more will receive FREE shipping & handling. Not all services are available for all destinations. Available service options will be displayed at checkout.
MYR 10.00 Flat Rate Shipping & Handling is available for West Malaysia. Shipping is via Standard service. We do not ship to PO Box destinations.
NOTE: Orders placed after 12 p.m. MYT Monday - Friday may not be processed until the following business day.
Shipping & handling charges - which include taxes, duties and brokerage fees where applicable - will automatically be added to your total during Checkout.
Do you offer a Ship-to-Store option?
We do not offer this option currently; however, we do offer MYR 10.00 Flat Rate Shipping & Handling for West Malaysia in merchandise value via courier service within Malaysia.
Can I ship my order internationally?
At this time, we only ship to addresses that are located within Malaysia.
Flat Rate Shipping & Handling
MYR 10.00 Flat Rate Shipping & Handling for West Malaysia is available for orders MYR250.00 & below in merchandise value.
What if my package is late or lost?
If your order has not arrived, please call the carrier, and allow one additional business day past the delivery estimate, or one additional business day after your shipping timeframe. If your package still has not arrived, please contact us at cs@moltonbrown.com.my.
NOTE:Be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbour or an Apartment Office Manager, accepted the delivery on your behalf.
What if my item arrives damaged?
If your order arrives with a damaged or defective item, please contact us at cs@moltonbrown.com.my. We will be happy to take a look at your order and discuss options!
Additional shipping guidelines
Delivery Estimates are based on two factors: order processing time and time in transit. In Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted. Depending on the time you place your order, the order process might not start until the following business day. Business days are Monday-Friday, excluding Public Holidays. During peak periods you may experience longer than average order processing time.
Zen Consortium will determine the most efficient method of delivery based on your shipping address.
Shipping & handling will be charged at the time of order being placed. If your order includes a pre-order or backordered item, shipping & handling charges will be assessed for the entire order at the time of the initial shipment. You will not be charged for an item until it is shipped.
Shipping & handling is a taxable service.
Returns
What is your return policy?
Our aim is that all our products reach you in perfect condition. If you are disappointed in any way; or should you receive damaged or faulty product; or receive an incorrect order please contact us within 14 days upon receiving your purchase.
We do not provide refunds for change of mind unless goods are damaged or faulty, and in instances where item(s) ordered are out of stock. We will provide refunds for these items and will be credited to the same payment method used.
If you have received a damaged item(s) and we have available stock for the item, we may offer a replacement. For us to process your replacements, you are required to create an account and include your shipping address in your profile.
Online purchases can only be returned online. Please allow 28 days for your return to be received and processed. Stores are not able to accept returns for online purchases.
Please ensure your return meets the following conditions:
- Items must be unused, in a perfect resalable condition and accompanied by a valid order reference.
- Return your products in an undamaged package (preferably the original shipping box).
- For products that are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.
- Please also return the gift to us if you return the entire order. If not, we will charge the purchase amount of the gift when purchasing, with the amount to be returned.
- The following products cannot be returned: Molton Brown e-gift cards and personalised products.
PLEASE NOTE:All must be made in the country of original purchase. Gift cards cannot be returned, or otherwise redeemed for cash.
Return an online purchase?
You may return your purchase by contacting the Customer Care Centre at cs@moltonbrown.com.my who will advise you on how to return your goods. The following information will be required when returning your goods:
- Confirmation Email containing your Transaction Reference Number
- Return your products in an undamaged package (preferably the original shipping box).
- Delivery Documentation containing your Delivery Number
- List and description of goods to be returned
- Reason given for returning goods
When returning the goods by post please note: It may take up to 28 days for your parcel to reach us upon being returned and processed post receipt. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit.
Returns and exchanges on "change of mind" items?
Returns are only accepted for damaged items. There will be no returns for change of mind. Purchases made online cannot be returned in-store. Please read our returns policy or contact our customer service team at cs@moltonbrown.com.my for more information.
How do I return my products?
Your return shipment begins by contacting us at cs@moltonbrown.com.my and registering your return . You can easily state which products you wish to return. You will then receive an e-mail with instructions on how to proceed with the return.
Please ensure that returned products meet our return conditions stated in the return policy. Refer to your return instructions to see which delivery service will return your order to us.
Refunds
Please allow up to 2 weeks for refunds to be reflected in your account statement post processing. All returns will be credited to the original form of payment (excluding shipping and handling charges). During peak period, there may be a slight delay in processing your refunds. Once your refunds are processed, you will receive an email update from our Customer Service Team. For other concerns about your refunds, you may reach out to us at cs@moltonbrown.com.my. Please note, e-gift cards cannot be refunded.
When purchasing items as part of a Buy X Get X promotion, the promotional discount is based on the lowest priced item, then applied to each item proportionately. If you return any items due to faulty/damaged or the item is out of stock, your refund will be reduced to the discounted amount for each item. Any gifts with purchase (GWP) are exempt from the Buy X Get X promotion and if out of stock, are not eligible for a refund.
Store purchases
Items purchased at a Molton Brown store must be returned or exchanged in a store in the original country of purchase. Be sure to bring your original receipt to a store located in the original country of purchase.
Online purchases can only be returned online. Please allow 28 days for your return to be received and processed. Stores are not able to accept returns for online purchases.
Do I have to return my gift as well?
Have you received a gift with your order and are you returning the entire purchase? Then we would also like you to return your gift with your return shipment. If you wish to keep this, we will deduct the purchase amount of your gift from the amount to be returned.
Can I still change or cancel my return note?
Do you want to cancel your return, or do you want to return more or less than you indicated earlier? Kindly initiate another email conversation with our customer service team at cs@moltonbrown.com.my and they can advise you on the best method to do so. If you are not returning any items, you don’t have to do anything.
Can I also exchange the products I ordered online?
Swapping is not possible, but obviously you are very welcome to place a new order to get your hands on your favourites!
My account
What are the benefits of a Molton Brown membership account?
We love to spoil our loyal customers. As a Molton Brown member, you can enjoy exclusive promotions and gifts from us. We will also send you inspirational content and inform you first about our new products.
We do not use a point based system for rewarding your loyalty. All benefits are available to you from the moment you join as a member.
How do I create an account?
It's nice to welcome you as a new customer. Creating a Molton Brown account is completely free, and allows us to spoil you with regular promotions and plenty of surprises.
You can sign up as a member via our website. You can also do this while you are placing an order, so that you can immediately enjoy all the benefits.
To take advantage of your membership benefits, make sure log in to your account whenever you make a purchase with us.
I have forgotten my password
You can create a new password through our password reset process. After entering your email address during login, you can click the Forgot password link. We will then immediately send you an email with instructions on how to create a new password. In case you need any further assistance, please contact our Customer Service team at cs@moltonbrown.my.
Tip:make sure to check your spam folder for the password reset email.
I want to unsubscribe from your newsletter
You can of course do so. Please state in your account the communications you want to receive from us (or none at all). You can also unsubscribe via our website or via the link in the footer of our e-mails. Please feel free to inform us why you no longer wish to receive our newsletter; your feedback is very important to us.
Please note:after unsubscribing, you will of course still receive communication concerning placed orders.
How can I change my account details?
You can manage all your data from within your account. Once you are logged in, you can change your name, password or telephone number, add your standard delivery and billing addresses and indicate which communications you wish to receive from us.
Please note:it is not possible to adjust your email address in your account. If you would prefer to use a different email address, you can create a new account.
How do I delete my account?
The correct handling of your personal data is extremely important to us. Nevertheless, you may have a reason to want to delete your account. You can of course always inform us via our customer service team at cs@moltonbrown.my and we will then delete all data that can be traced back to you as quickly as possible (except the data that we are permitted or obligated to keep by law).
Please note:you will lose the benefits of your account. Perhaps you would prefer to just unsubscribe from our newsletter?
Offers and Promotions
Which promotions can I use?
We would love to take your purchase to the next level. A Molton Brown membership account allows you to benefit from exclusive promotions that are consistently varied so that we can surprise you with something new. You can expect, amongst other things:
- A gift with your order: we are happy to surprise you with a gift above a certain purchase amount. You will receive a maximum of one gift per order, choose which one you want in your shopping cart.
- Try Now: a great opportunity to try one of our products. You can purchase a maximum of three products at the Try Now rate, stocks permitting.
- Special Sales: Enjoy your favorite products at a reduced rate, while supplies last. These special offers are available only during select periods and may apply to specific items only.
Please note:online promotions may differ from those in our stores. You can only access these online promotions once you have logged into your Molton Brown account.
My discount has not been deducted
Of course, we understand that you want to fully enjoy all your benefits. There are multiple reasons why your discount may not have been deducted. We advise you to check the conditions of your promotion. We list the most common scenarios below.
- Ensure that you are logged into your account.
- Please bear in mind that you cannot use a discount code for products which are on sale.
- You can use a maximum of one discount code per order.
- Our Try Now rate is valid for a maximum of three products.
- Our gift at the time of purchase also counts as a promotion and cannot be combined with discount codes.
- The promotion has expired and is no longer valid.
Will I receive a gift with my order?
We are happy to surprise you with a gift with your order above a certain purchase amount. You will receive a maximum of one gift per order; you can choose in your shopping cart which gift you want to receive. Ensure that you are logged into your account when ordering so that you can immediately make a choice.
Please note that shipping costs do not contribute to this minimum amount.
How can I redeem my discount code?
Have you received a discount code that you want to redeem with your order? You can easily add this to your shopping cart on our website. Discount codes can not be redeemed in our app. Does your discount code not work? We advise you to check the conditions of your discount code. Perhaps it has expired, or cannot be combined with a promotion/discount code that is already in your shopping cart.
Please note:by redeeming your discount code you automatically agree to the associated conditions.
Product Information
My product does not work as expected, what should I do now?
Naturally, we want you to enjoy our luxury products optimally. All collections have been compiled with care and tested to guarantee quality. If your product somehow does not completely match your expectations, we would like to hear from you.
Please contact us to inform us of your product experience and we will be delighted to see how we can assist you further. It would help us greatly if you could also send the batch code of your product. We will then of course ensure that you can once again enjoy your favourite product as soon as possible.
How long can my products be kept?
All cosmetics have a shelf life of at least 2 years when they are stored under the right circumstances and when the packaging is sealed. On the packaging of your specific product, you can find an icon (a number with the letter 'M') that indicates how many months the quality can be guaranteed after opening. In case this icon is not visible on your product, then you can store it for at least two years.
Please store your products in a cool, dry, and dark environment.
Please note: the UV-protection in our sunscreen will decline while being stored, we kindly advise you to consult the packaging for safe use of this product.
The product that I am looking for is not in stock, will it return?
It appears that your favourite item is perhaps more popular than expected. While we of course want to make you happy with a particular product, it may be temporarily unavailable. You can also use the 'Notify Me' option on our site and we will let you know immediately when you can order your favourite product again.
Can I receive samples of your products?
Great to hear that you are interested in our wonderful products. While we really want you to experience our wonderful fragrances, it is not possible to send samples. On our website you can find extensive information about our collections, fragrances and ingredients.
Do you sell refill packages of all your products?
We are delighted that you are supporting our approach of reusing, reducing, and recycling!
We currently have refills available for our shower gels. We hope to add far more refills of other products in the future, so that you can continue to enjoy all your favourites in a sustainable way.
How do I look after my Molton Brown Candles?
- Our leaflet which comes with our Scented Candles is full of very useful hints and tips to help you get the most from your candle and will ensure your safety.
- Wick trimming is important to maintain the best burn and we advise to trim the wick to approx. 3-5mm prior to each lighting.
- We also recommend burning for a minimum of 4 hours (or until the top pool of wax is completely molten to allow for a nice even burn).
How do I get the most out of my Aroma Reeds?
- We estimate the diffusion time for our Aroma Reeds (or Refill) is up to four months. This may differ slightly between the different fragrances. The environment in which they are placed will impact performance/ speed in which the oil evaporates. Preferably place these in a place with limited airflow so that the fragrance dissipates less quickly.
- The lifespan of the fragrance sticks is shorter if they are placed near sunlight or heat.
- We suggest that the reeds themselves be turned every two weeks or so to revitalise and maintain a consistent fragrance diffusion. If oil remains after four months, we recommend safely disposing of the oil.
Allergens Information
Can I use Molton Brown products if I have a nut allergy?
We manufacture some products at our facility which contains nut derivatives and all of our Body Lotions contain macadamia nut. If you are aware that you’re allergic to nuts/nut derivatives, we recommend that you always check the ingredients list on the back of pack for these ingredients before using any products. You should always check the ingredient list on the back of pack for the most up-to-date information. If there are ever any uncertainties, we recommend that you ask your GP before you use our products.
Are your products paraben-free?
You’ll be pleased to hear that our products are paraben-free.
Are your products sodium laureth sulfate (SLES) free?
We choose to use SLES in our products as we only use ingredients that are safe and legal for cosmetic products around the world. SLES (Sodium Laureth Sulfate) belongs to a family of ingredients called surfactants, which create foam and cleansing action. It’s often confused with SLS (Sodium Lauryl Sulfate), which is known to cause irritation. SLES is a milder surfactant than SLS and is more suitable for beauty products as it’s kinder to skin.
Sustainability
Animal Testing
What is the Leaping Bunny?
The Leaping Bunny by Cruelty Free International is the globally recognisable gold standard for cruelty free cosmetics, personal care and household products and being approved demonstrates that a brand is genuinely committed to helping end animal testing. Molton Brown believes that beauty and household products should be cruelty free.
All of our cosmetics, personal care products and household products are approved by the Cruelty Free International Leaping Bunny. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements.
We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited. For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit www.crueltyfreeinternational.org
Do you test on animals?
Since our beginning in 1971, we always has and always will be cruelty free. We’ve never tested our ingredients or products on animals, anywhere in the world, nor do we outsource it to anyone.
This complies with EU Cosmetic Regulations (EC) No 1223/2009 and the testing bans on finished cosmetic products (11th September 2014), as well as ingredients or combination of ingredients (11th March 2009). We’re also proud to be Leaping Bunny approved since 2012. The Leaping Bunny programme demonstrates that a brand is genuinely committed to removing animal testing from its supply chain.
Infinite Bottle
Why have you chosen aluminium for your refillable Bath & Shower Gel bottle?
Our Infinite Bottle for Bath & Shower Gel is made from recycled aluminium (excluding pump) which reduces energy use by 95% and CO2 emissions by 83% compared to virgin aluminium. It’s also a safer option to use in wet, slippery surfaces like the shower.
Why have you named your bottle ‘Infinite’?
We chose the name as aluminium is infinitely recyclable and you also can top up this bottle again and again with our selection of Bath & Shower Gel Refills, reducing your plastic footprint by 63% compared to our standard plastic bottles (a total of 1 x 300ml and 1 x 100ml plastic bottles).
Will the bottle tarnish over time? Can I leave the Infinite Bottle in my shower cubicle? Will it rust/corrode?
Over time and with regular use, it’s expected that your bottle might have natural wear and tear, such as scratches. If scratches are deep enough to expose the metal beneath, the protective layer could cause oxidisation in the form of a white residue. However, oxidisation doesn’t impact how the bottle works and it’ll still be suitable for refilling with your favourite Bath & Shower Gels.
What is the lifespan of the refillable bottle?
We’ve designed our aluminium refillable bottle with longevity in mind, allowing you to refill them time and time again.
I don’t have/ wish to buy an Infinite Bottle can I reuse my plastic/glass bottle or another bottle I have?
We currently offer Bath & Shower Gel Refills for our most iconic fragrances, but it’s perfectly fine to use them to top up your plastic bottles.
Can I recycle the Infinite Bottle and pump?
If you feel the time is right, which we hope won’t be too soon, you’ll be glad to know aluminium is infinitely recyclable, meaning it can be recycled time after time without losing quality. As our pumps are made from mixed materials, they are not able to be recycled at home, so pop it into your general waste.
Can I get a replacement pump?
When you the times comes for you to replace your pump, you can purchase a new one in-store or online for £1.00.
Why are there only 3 options of Bath & Shower Gel in the Infinite Bottle?
We focused our Bath & Shower Gel Refills on our three iconic fragrances: Re-charge Black Pepper, Fiery Pink Pepper and Coastal Cypress & Sea Fennel. However, we’re already working on extending this refillable format across more of your favourite fragrance collections – watch this space!
Will the aluminium bottle become slippery/no grip when used in a shower?
We have designed our Infinite Bottle so that it fits nicely in the palm of your hand. Despite its 400ml capacity, the width is roughly the same of our 300ml plastic bottles, so you should be able to hold it firmly and securely.
Why have you packaged the Infinite Bottle in a card box? Is the packaging recyclable?
We want to ensure that our Infinite Bottle is protected during transit, which is why we have packaged it in a cardboard box. The paper used for the recyclable outer carton and tag is made from 40% recycled materials and 15% argo-industrial waste, consisting of upcycled plant by-products from the food and drinks industry.
Will I make future savings when refilling my Infinite bottle?
The Recommended Retail Price (RRP) per ml for a 300ml Bath & Shower Gel in a plastic bottle is £0.083. The RRP per ml for the Infinite Bottle is £0.095 (on the first fill which is the one you’ll initially purchase). However, the RRP per ml for a Bath & Shower Refill pouch is just £0.07 so you will save in the long run.
I heard aluminium is very energy/ CO2 intensive. Is the Infinite Bottle really sustainable?
We are very conscious of the energy and CO2 implications of using aluminium as a material, which is why our refillable bottle is made from 100% recycled aluminium (excluding pump). This reduces energy use by 95% and CO2 emissions by 83% compared to virgin aluminium.
The bottle is a lot more expensive than your 300ml plastic bottles. Why?
The Recommended Retail Price (RRP) per ml for a 300ml Bath & Shower Gel in a plastic bottle is £0.083 and the RRP per ml for the Infinite Bottle is £0.095 (on the first fill which is the one you’ll initially purchase). However, the RRP per ml for a Bath & Shower Refill pouch is just £0.07 so the aim is that you will save in the long run.
Is it dishwasher safe?/ How should I clean my Infinite bottle?
To keep your refillable bottle in tip-top condition, regularly use a soft, damp cloth to remove any watermarks and avoid any stubborn build-up. Don’t use cleaning products as they may damage the protective outer layer which helps to prevent oxidization. There’s also no need to clean the bottle in between refills if you’re using the same Bath & Shower Gel product. However, if you fancy a change of fragrance with your next refill, complete the following steps using only cooled boiled water:
- Unscrew and remove the pump dispenser
- Rinse the outside of the pump with water
- Submerge the dip tube of the pump in a separate clean bowl/glass of water (it’s important that the dip tube remains submerged to prevent unwanted foaming)
- Use the pump top to fill the tube to remove any product residue (this may take approx. 10-15 pumps)
- Rinse the inside of the Infinite Bottle with water until all foam has gone
- Allow the Infinite Bottle and pump to completely air dry
- Replenish your bottle with your favourite Bath & Shower Gel Refill
- Replace and screw the pump back on
- Bathe or shower in your deeply cleansing and long-lasting scent
Other Information
Is your manufacturing facility Carbon Neutral?
We’re pleased to share that our UK manufacturing facility, where we proudly manufacture approximately 85% of our products, is now carbon neutral. To reduce carbon emissions, 100% of our electrical energy from renewable sources and redeveloped our shampoos to cold-mix formulations to avoid heating fuel to warm our mixing vessels. We constantly review this process and continue to work closely with our Climate Expert partners who support the evolution of our sustainability journey.
Are your corporate gift boxes recyclable?
As true believers that luxury and sustainability work hand in hand, we’re committed to making packaging that’s good for the environment whilst making you feel good about using them. That’s why our gift boxes that are fully recyclable. To do this, we’ve had to replace the magnet fastening with tabs on both our four- and six-bottle boxes. We’d like to reassure you that the composition and dimensions of the new boxes remain the same as the previous ones.
What are your plastic bottles made from?
Most of our 300ml plastic bottles are made from at least 50% rPET (recycled polythylene terephthalate) – a cleaner, recycled plastic which is more sustainable than regular PET bottles. This reduces our use of virgin plastic by the equivalent weight of approximately 6.2 million Molton Brown 300ml bottles per year.
What is your Return, Recycle, Reward In-Store Initiative
Here’s how it works: Return: Bring your empty Molton Brown plastic bottles to a designated store and pop them into the allocated recycling bin. Recycle: This collection is sent to the Cleantech recycling facility during a stock delivery, keeping our carbon footprint as low as possible. Cleantech recycle our caps, pumps and bottles - turning these into plastic resin, which in the UK is used for many purposes, from moulding new plastic bottles to crafting shoes and building roads – a kinder way of giving back to the earth and nurturing its resources. Reward: As a thank you from us, enjoy 10% off when you return a 300ml bottle or bottles that add up to 300ml (reward excludes returns to outlets) Available in all Molton Brown in the Uk & Irealand. Terms & Conditions apply, click here for more information.
Do you offer refills?
Our refillable programme is part of our ever-evolving sustainable journey to help reduce plastic consumption and waste. As strong believers in positive luxury, we’re committed to doing good for the world around us while making you feel good about using our products. We are pleased to offer refill pouches for both our Hand Wash and Body Wash collections, featured in our best-selling fragrances, as well as refill solutions for our Aroma Reeds that feature as part of our Home Fragrance Collections.